A managed service is very different to regular IT support: whereas IT support focuses on fixing problems as they arise, a managed service is a proactive process which involves an extensive, ongoing management of your IT infrastructure.
As a managed service customer, you will receive a roadmap which clearly sets out the key priority areas over a period of time, as well as an operational plan to manage every aspect of it, including:
- Remote monitoring
- Flagging issues before they become real problems
- Fixing issues remotely, rather than waiting on an engineer call out
- On-site support
- Keeping you constantly up to speed on the status of your equipment and devices
- Repairs
- Easy maintenance (and money saving!) advice for teachers
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